Frequently Asked Questions

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New to PRO (Pokémon Revolution Online) and have questions abound about the game you envisage to invest your time into moving into the future? You're far from the first one; that's why we can use the past as a predictor as to which questions will assuredly pique the minds of newer players moving into the future and thus we hope you can glean much of the information you're looking for here!

General Questions About PRO

Does Nintendo have any affiliation with this game?

No. This is not a Nintendo-developed, -endorsed, or -sanctioned game; this is a fan-made game developed and maintained by a syndicate of volunteers–by both the staff and community, to varying extents.

The corollary question may be "will Nintendo shut down this project?" To that, we must candidly answer that Nintendo reserves the right to do so at any time; that is an ever-looming risk of running a copyright-protected game without adducible consent, and it's one we have acknowledged when undertaking this project. However,hile there is nothing we can do to categorically immunize the project from such a threat, but we assure you that there is no need for major consternation over the project's fate; our administrative staff has ensured various legal safeguards and extenuators to milden the legal risks, which is being well-taken-care-of behind the scenes and thus isn't something you as players will need to fret over.

Will our account data be wiped?

No. The last database-wide account wipe coincided with PRO's release into the beta stage on August 14, 2015; since then, the staff has vowed not to wipe accounts anymore.

The Game

Troubleshooting

Log-In Difficulties

Why can't I log into the server?

There is a good chance that it isn't an isolated issue with you; the server could be in an inoperative state and thus globally unplayable for others while it awaits a reboot.
Check the status-checkers for each server on the navigational sidebar; they'll indicate the current server status. If the status is flagged as "maintenance," it's indicative that it is staff-accessibly locked while updates are being performed or that it has been preparatorily locked to clear players before a routine reboot is needed to effectuate server-end changes.

How long will it take for the server to be rebooted?

Unless the server is intentionally kept down while crash logs are being analyzed, there is nothing processually complex about rebooting; it simply requires a staff member with rebooting privileges to access the host PC's to reboot the software application in PRO. As such, the reboot process is instantaneous in nature when one is around to do so—no longer than 1-2 minutes for that action.
When a staff member will be around to ably reboot it, however, is a fundamentally different question; it also isn't as case-specifically answerable, because it is typically indeterminable as to how long it'll take for them to be around to attend to it. It could vary from minutes in the wake of the server crash to a dozen hours later depending on staff availability, so be sure to check the server status periodically—be it via the status-checkers on the navigational sidebar herein or by doing a more practical check in attemptingly logging in.

Who can reboot the server?

Only Administrators and Developers have the requisite host-PC access to reboot the server.
Due to all the server-end data—including all the personal information you've submitted to us as delineated by the privacy-policy doctrine—one may have access to by virtue of having the host-PC access needed to reboot it, it is a very trust-sensitive privilege to have; because of that, it's implausible that anyone outside of the echelon of Administrators and Developers will be conferred access to it. New Administrators and Developers also will not be appointed on the sole rationale of a need for more reboot-imprivileged staff; that privilege is simply ancillary to their actual role, which will be selected meritocratically.

The status-checker indicates that the server is online, but I still encounter the "Can not connect to server error; how come?

Firstly, you may need to do more than looking at the status-checker alone in order to ascertain whether it's online or not; at times, the server itself can undetectedly freeze whereby the status-checker is unable to discern that it has crashed and thus simply sits on the last online-player count registered in the database.
Symptomatic checks can include checking the status-checker repeatedly to see if the user count is fluctuant at all; if not, chances are that it is down. Additionally, you can keep tabs on IRC to see what experiences other players may pool in concurrently; if it has frozen, it won't take long therein to realize that others are unable to log in.
Otherwise, something on your network or computer's end may be obstructing your connection to it; if you are using a foreign network, such as at a school, for example, they most likely are filtering out PRO due to its categorization as a game. If you're on your home network, ensure that there aren't any inhibitors on your end; add PRO.exe as an exception to your anti-virus and/or Firewall.

Staff

See Staff for more verbose information.